Bookings and Cancellations
Terms & Conditions

Please read this carefully. When you book your holiday with us you are entering into a contract that binds you and us in various ways. We have set out the booking conditions with a list of responsibilities and commitments we have towards each other.

 

General

Every reasonable effort has been made to ensure that all descriptions/photographs are accurate and all statements are made in the honest belief that they are accurate at the time of publication. All distances are approximate and facilities may be altered or withdrawn for reasons outside our control for which we cannot accept responsibility. Occasionally improvements and alterations may be required. We will notify you of any major amendments at the time of your booking or at the earliest possible opportunity thereafter. All published information regarding this property is given in good faith but we do reserve the right to make alterations as and when necessary.

Reception Service

We will call or contact you either on the evening of your arrival or the following morning, to ensure you are completely satisfied and nothing has been overlooked.

1. Authority to Sign

The person signing the booking form certifies that he/she is authorised to agree the Booking Conditions on behalf of all persons detailed on the Booking Form. The signatory must be a member of the party occupying the property and must be 18 years of age or over. Bookings cannot be accepted from parties of young people under 18 years of age.

2. Terms

All terms are per week or short break for the property as equipped and described. The usual time of entry is 4pm (subject to unavoidable delays). You must leave your property by 10am on the day of departure. You are obliged to leave everything in a clean and tidy condition, particular attention must be given to the kitchen, ensuring that all equipment and utensils are left clean and tidy. The Hirer is responsible for any additional cleaning costs incurred in failing to observe this condition. You are responsible for any damage or loss to the property caused in the property during the period of hire. We reserve the right to correct errors in advertised prices.

3. Making a booking

When you book you are accepting on behalf of your party the terms of these booking conditions. A binding contract comes into existence once we have received your deposit and we have issued a hire invoice and booking acceptance by email, fax or post. The contract shall be deemed to have been made under and be subject to Scottish law. We both agree to submit any dispute to the exclusive jurisdiction of the Courts of Scotland. In all cases these Terms & Conditions of Hire form the basis of your contract.

4. Number in your party

It is a condition of your booking that the total number in your party shall not exceed the capacity of the property as advertised in our brochure or website. Babies under 2 are not normally counted as a member of your party. It is strictly forbidden to sublet or share the property except with persons nominated when booking. We reserve the right to terminate the hire without notice and without refund in case of a breach of this condition.

5. Payment

When you book you must pay the Initial Deposit of 25% of the total hire cost. Your Balance of Hire Payment is due and payable by the date printed on your Hire Invoice, 56 days (8 weeks) before your holiday start date. For bookings made within 8-weeks of your holiday start date you are required to pay the full monies when you make your booking. Non-payment of the Balance of Hire Payment on or before the due date shall be construed as a cancellation of the contract by the Hirer. We reserve the right to pass on to you any bank charges and other costs we incur if payment is made in a foreign currency or by any other method not normally accepted by us or if we have to re-present a cheque or process late payments. Payment is to be made by cheque (drawn on a sterling bank account) or by internet banking payment to our account within the United Kingdom or via IBAN - International Banking Payment system from abroad. Account details are provided on the booking form.

6. Security deposit

A security deposit is payable, you will be informed at the time of booking and the security deposit (and the amount payable) will be confirmed to you on your Booking Confirmation. After your departure, the house will be checked. Given no major problems we will return your deposit within 14 days of your departure.

7. Cancellation by you

Telephone us immediately if you have to cancel and on the same day send us your cancellation notification by first-class mail. Your cancellation is effective from the date we receive your written notification, which will be acknowledged. If you cancel, a charge will be payable by you to cover our costs. These charges are set out below, and may be recoverable by you under any travel insurance policy that you may have, depending on its terms.

 

Period before scheduled arrival date within which written cancellation notification is received. (Cancellation charges as a % of total costs, excluding security deposits which are fully refundable if hire is cancelled before scheduled arrival date)

More than 56 days ~ Loss of deposit
43 – 56 days ~ 50%
29 – 42 days ~ 60%
15 – 28 days ~ 80%
14 days or under ~ 100%

8. Linen and towels

Bed linen is provided (this may be duvets or blankets and sheets), and towels are also provided in the property, free of charge. Linen for child cots is not included.

9. Availability

Your booking is accepted on the understanding that the property will be available for your use on the agreed date. Very occasionally, “force majeure” does not make this possible. Where “force majeure” (as defined in clause 10) arises, we have the right to cancel your booking. In this event, we will endeavour to offer you alternative dates, if available. If we cannot do so or if you do not wish to accept the alternative we offer, we will refund all monies you have paid to us in full. Where any cancellation or change results from “force majeure”, our liabilities are limited to offering you alternative dates (where available) or full refund as set out above. We regret we cannot pay any compensation or meet any expenses or costs you may incur as a result of any such cancellation or change. We reserve the right to alter or withdraw amenities or facilities that have either been advertised or previously available, without prior notice; where reasonably necessary due to repairs, maintenance, weather conditions and circumstances beyond our control. We have the right to refuse to hand over accommodation to any person(s) who, in our reasonable opinion, is not suitable to take charge of it. In such cases, all hire charges paid will be refunded in full, the contract shall be terminated and we will not have any further liability.
If, in the reasonable opinion of ourselves, any person(s) is not suitable to continue the holiday because of unreasonable behaviour, damage to property or danger or significant annoyance to others, the contract may be terminated, in which case we will have no further liability. In this event, you will remain liable to pay the hire price and no refund shall be due. We have the right to enter any accommodation (without prior notice if this is not practical or possible) if special circumstances or emergencies arise (for example if repairs need to be carried out).

10. Force Majeure

We cannot accept responsibility or pay any compensation where the performance or prompt performance of our contract with you is prevented or affected by reason of circumstances which amount to “force majeure”.
Circumstances amounting to “force majeure” include any event which we or could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of the property (which cannot reasonably be remedied to a satisfactory standard before the start of your holiday) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage or any similar event beyond our control. Such circumstances also include riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity and all similar situations beyond our control.

11. Pets

You must tell us that you are bringing your dog when you make your booking. You must bring your dog basket with you as pets are allowed on the clear understanding that under no circumstances may they lie on the bedding or chairs. Dogs must not be left unattended in the property.
Pets must not cause any annoyance, become a nuisance or intimidate occupants of adjoining properties. In the interest of visitor safety, and following government legislation, we are sorry we are unable to accept the following types of dog: American Pit Bull Terrier, Japanese Tosa, Fila Brasileiro and Dogo Argentino even where these types of dog are muzzled as required by government legislation. Failure to clean after pets may be heavily surcharged.

12. Caring for your Safety

Every reasonable effort has been made to indicate possible safety hazards in the property description. However, it is guests responsibility (particularly parents with young children) to inspect the property and grounds immediately on arrival and note any possible hazards. Check the layout of the holiday home so that in an emergency you can get out quickly and easily. Please read and respect any warning/hazard/restriction notices that we may have placed in the property. Smoking is not permitted within the property, the majority of our guests ask for this restriction for their own personal comfort, it also helps in reducing the risk of fires.

13. Your Vehicles, Trailers & Equipment

Your vehicles and their accessories and contents are left entirely at your risk. We will not be responsible for any loss or damage from or to any vehicle from any cause whatsoever.

14. Liability

Except where otherwise specified in these Conditions of Hire we cannot accept liability for any damage, expense, injury, death or loss of any nature whatsoever suffered by any person(s) from any cause whatsoever other than, the proven negligence of ourselves or our employees or agents. This does not attempt to exclude negligence or breach of statutory duty.

15. Complaints

Every effort is made to ensure that you have an enjoyable and memorable holiday. You must notify any shortcomings with the property to us or our representative immediately so that remedial action, if appropriate, can be taken.
Discussion with us whilst you are in residence usually enables shortcomings to be rectified straight away. If a significant problem is not resolved to your satisfaction, please contact us as soon as possible during your holiday.
For all complaints and claims which do not involve personal injury, illness or death, we regret that it may affect our ability to investigate your complaint and may impact on the way that your complaint is handled if you fail to notify us of any complaint or claim during your holiday and write to us with full details within 14 days of the end of your holiday. We cannot subsequently consider any complaints or enter into any correspondence about them unless this procedure has been followed.

16. Holiday Insurance

For the avoidance of doubt, we do not offer this facility, but we do strongly recommend taking out Personal Holiday Insurance for your holiday, as a precautionary measure for unforeseen circumstances which may force you to cancel your booking.

17. Data Protection Policy

In order to process your booking and to ensure that your holiday arrangements run smoothly and meet your requirements we do need to use the information you provide such as name, address, any special needs, etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law. We will not however, pass any information onto any person not responsible for your accommodation. This applies to any sensitive information that you give to us such as details of any disabilities or religious requirements. (If we cannot pass this information to the relevant suppliers, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.) You are entitled to a copy of your information held by us. If you would like to see this please contact us.